Contact Us
Welcome to NOVALORAR.
We are committed to providing professional, responsive, and reliable customer support throughout your shopping experience.
Whether you need assistance with ceramic vase information, product details, order status, shipping updates, returns, damaged items, or general questions about our collections, our customer care team is here to support you.
For questions regarding orders, delivery, products, returns, after-sales assistance, or business cooperation opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@novalorar.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance regarding an existing order, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition, delivery damage, or product details
Providing these details helps our team understand your request more efficiently and provide a suitable solution.
2. Customer Support Hours
Customer Support Email:
service@novalorar.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking information
- Shipping and delivery questions
- Ceramic product information
- Product care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales requests
- Product specifications and materials
- Business and wholesale inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
NOVALORAR offers a curated collection of artistic ceramic home decor products, including:
- Ceramic Bulbous Vases
- Ceramic Cube Vases
- Ceramic Slim Neck Vases
- Other decorative ceramic vase collections
If you need assistance with a product, our customer care team can help with questions regarding:
- Product dimensions
- Ceramic materials and finishes
- Shape and design details
- Product care instructions
- Recommended decorative use
- Product variations
- General product questions
Because product specifications may vary between different designs, please include the product name when contacting us.
5. Business & Wholesale Inquiries
NOVALORAR welcomes inquiries from retailers, distributors, interior design businesses, commercial buyers, and other potential partners.
For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:
service@novalorar.com
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand:
NOVALORAR
Website:
novalorar.com
Legal Entity:
Shenzhen Bennei Technology Co., Ltd.
Registered Address: Room 9B-S23, Qiaofu Building, No. 57 Xinwen Road, Meiling Community, Lianhua Subdistrict, Futian District, Shenzhen City, Guangdong Province, China
Unified Social Credit Code:91440300MAEEL7NF8Y
Registered Address:
Shenzhen, Guangdong Province, China
Business Scope:
Ceramic home decor products, artistic vase collections, ceramic bulbous vases, ceramic cube vases, ceramic slim neck vases, household decorative products, and related e-commerce services.
Customer Support Email:
service@novalorar.com
Customer Support Phone:
+86 18037715583
novalorar.com is owned and operated by Shenzhen Bennei Technology Co., Ltd.. The company is responsible for the operation of the online store, customer service, product coordination, order management, and related e-commerce activities.
Through international commerce and cross-border logistics networks, NOVALORAR provides carefully designed ceramic decorative products to customers across different markets while continuously improving product presentation, service quality, and customer experience.
We're Here to Help
From discovering the right ceramic vase for your space to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.
If you have any questions, please contact us at:
service@novalorar.com
Thank you for choosing NOVALORAR.
NOVALORAR — Artistic Ceramic Designs for Modern Living.