FAQ

Orders & Shipping

How do I place an order?

To place an order, select the NOVALORAR ceramic vase or home decor product you would like to purchase, review the available details, add the item to your shopping cart, and complete the checkout process by following the instructions provided.

After your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before your order enters fulfillment.

However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be completed.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking information may take some time to update after a shipping label has been created.

Carrier tracking frequency may vary depending on the shipping provider, destination, and delivery conditions.

When will my order arrive?

Delivery times depend on various factors, including destination, carrier operations, customs processing, local delivery conditions, holidays, and other circumstances.

Order processing times and estimated delivery periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your NOVALORAR product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the ceramic product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video showing the issue where necessary

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does NOVALORAR offer?

NOVALORAR offers a curated collection of artistic ceramic home decor products designed to bring refined beauty and character into modern living spaces.

Our collections include:

  • Ceramic Bulbous Vases
  • Ceramic Cube Vases
  • Ceramic Slim Neck Vases
  • Decorative Ceramic Vase Collections

Available products may change as new collections and designs are introduced.

Are NOVALORAR products made with different materials and finishes?

Materials, ceramic finishes, textures, surface details, and construction methods may vary depending on the specific product.

Because ceramic products involve unique manufacturing processes, slight differences may occur in:

  • Shape
  • Texture
  • Colour
  • Surface finish
  • Glaze appearance
  • Decorative details

These natural variations do not necessarily indicate a defect and may be part of the individual character of ceramic craftsmanship.

Will the product look exactly like the photos?

We make reasonable efforts to display NOVALORAR products as accurately as possible, including colours, proportions, finishes, and design details.

However, the appearance of ceramic products may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography environment
  • Material characteristics
  • Production variations

Please review the individual product page for specific product information.

Product Care

How should I care for my NOVALORAR ceramic vase?

For ceramic products:

  • Handle carefully when moving or repositioning.
  • Avoid dropping, strong impact, or excessive pressure.
  • Place products on stable and suitable surfaces.
  • Clean gently with a soft cloth.
  • Avoid abrasive cleaning materials.
  • Avoid harsh chemical cleaners.
  • Follow any product-specific care instructions provided.

Proper care helps maintain the appearance and condition of your ceramic decor pieces.

How should I care for ceramic surfaces and decorative details?

For products featuring textured surfaces, glazed finishes, sculptural forms, or decorative elements:

  • Handle detailed areas carefully.
  • Avoid unnecessary pressure on delicate sections.
  • Keep surfaces clean and dry.
  • Use suitable cleaning methods.
  • Avoid contact with harsh chemicals.

Please refer to the individual product information for additional care recommendations.

Can I use NOVALORAR vases outdoors?

Unless a product page specifically states otherwise, NOVALORAR ceramic vases are designed primarily for indoor decorative use.

We recommend protecting products from:

  • Heavy moisture
  • Extreme temperatures
  • Freezing conditions
  • Extended direct sunlight
  • Harsh chemicals

Can I use flowers or decorative branches with NOVALORAR vases?

Yes. Many NOVALORAR vase designs can be used with flowers, dried arrangements, or decorative branches.

Please ensure that:

  • The arrangement size matches the vase dimensions.
  • The weight inside the vase remains appropriate.
  • The product is placed on a stable surface.
  • Water and moisture are managed properly where applicable.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact our customer support team to receive return instructions.

Returns submitted without prior authorization or without following the provided instructions may not be accepted.

Does NOVALORAR offer a warranty?

Eligible NOVALORAR products may be covered by limited warranty protection against qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period and conditions, where offered, will be stated on the relevant product page or order information.

What should I do if my product develops a problem?

If your ceramic vase or home decor product has an issue, please avoid attempting repairs or modifications yourself.

Contact our support team with:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem if possible

This information helps our team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD).

Payment options may vary depending on your location, device, order details, and available payment services.

Is my payment information secure?

Payments are processed through secure payment providers displayed during checkout.

NOVALORAR does not request complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each product page and may include:

  • Dimensions
  • Materials
  • Colour and finish
  • Design details
  • Recommended use
  • Care instructions

Because specifications vary between products, please review the relevant product page before purchasing.

Can colours look different in person?

Yes. Product colours may appear slightly different depending on screen settings, lighting conditions, photography, and ceramic surface characteristics.

We aim to represent each NOVALORAR product as accurately as reasonably possible.

Do ceramic products have identical finishes and details?

Not necessarily.

Ceramic products featuring artistic forms, textured surfaces, glazed finishes, or decorative details may show slight differences between individual pieces or production batches.

These minor variations are considered part of normal ceramic production.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product use, please contact us:

Email: service@novalorar.com

For order-related inquiries, please include your order number whenever possible.

For product support, including the product name and a brief description of your question will help us assist you more efficiently.

Corporate Information

Brand:
NOVALORAR

Website:
novalorar.com

Legal Entity:
Shenzhen Bennei Technology Co., Ltd.

Registered Address: Room 9B-S23, Qiaofu Building, No. 57 Xinwen Road, Meiling Community, Lianhua Subdistrict, Futian District, Shenzhen City, Guangdong Province, China

Unified Social Credit Code:91440300MAEEL7NF8Y

Business Scope:
Ceramic home decor products, ceramic decorative vases, ceramic bulbous vases, ceramic cube vases, ceramic slim neck vases, and related e-commerce services.

Customer Support Email:
service@novalorar.com

Customer Support Phone:
+86 18037715583

NOVALORAR — Artistic Ceramic Designs for Modern Living.