Terms and Conditions

These Terms & Conditions (“Terms”) apply to purchases made through novalorar.com.

novalorar.com is operated by Shenzhen Bennei Technology Co., Ltd..

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on novalorar.com.

Scope of These Terms

These Terms apply to purchases of products offered through novalorar.com, including ceramic decorative products, home decor collections, and related products provided by NOVALORAR.

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Product Support & Warranty Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, materials, dimensions, colours, finishes, photographs, functionality, pricing, and availability accurately.

NOVALORAR products include carefully selected ceramic home decor pieces, including:

• Ceramic Bulbous Vases
• Ceramic Cube Vases
• Ceramic Slim Neck Vases
• Other Ceramic Decorative Vase Collections

However, actual product appearance may vary slightly due to:

• Screen or display settings
• Lighting conditions
• Photography environment
• Manufacturing tolerances
• Ceramic material characteristics
• Surface texture variations
• Handcrafted production differences
• Packaging or design updates

Ceramic products featuring unique shapes, artistic surfaces, glazed finishes, textured details, sculptural forms, or decorative elements may vary slightly in colour, texture, shape, finish, or appearance.

Such variations are natural characteristics of ceramic production and do not necessarily represent defects.

We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements

Certain NOVALORAR products may include specific recommendations regarding:

• Product dimensions
• Recommended placement
• Decorative usage
• Flower or branch arrangements
• Cleaning methods
• Storage and maintenance
• Product-specific care instructions

Customers are responsible for reviewing the applicable product information before purchasing or using the item.

Product construction, size, shape, ceramic finish, and decorative details may vary between different products or production batches.

Unless expressly stated otherwise, NOVALORAR does not guarantee that every third-party accessory, flower arrangement, or decorative item will be suitable for every vase.

Customers should review the stated dimensions, materials, intended use, and care information before purchasing.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@novalorar.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices are displayed and processed in U.S. dollars (USD) on novalorar.com.

Prices may vary depending on:

• Product selection
• Product size or variation
• Design style or finish
• Quantity purchased
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

We may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device
• Order value
• Available payment services

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

NOVALORAR may periodically offer:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits

Promotions may be subject to additional conditions including:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation disruptions
• Holidays
• Remote delivery destinations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

NOVALORAR ceramic products may include carefully finished surfaces, unique shapes, glazed details, textured designs, and decorative forms.

We take reasonable measures to package ceramic products appropriately for transportation, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning a product so that our customer support team can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your NOVALORAR product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for ceramic products that may require inspection after transportation due to their material characteristics.

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include a replacement, refund, or another appropriate resolution.

Product Use and Care

Products purchased from NOVALORAR should be used only for their intended decorative purpose and in accordance with applicable:

• Product instructions
• Specifications
• Care information
• Placement recommendations
• Product-specific guidance

Customers are responsible for using and maintaining ceramic products appropriately to help preserve their appearance and condition.

Ceramic Product Care

NOVALORAR ceramic vases are designed as decorative home pieces and should be handled with appropriate care.

For ceramic bulbous vases, ceramic cube vases, ceramic slim neck vases, and other ceramic products:

• Handle products carefully when moving or repositioning them.
• Avoid dropping, strong impact, or excessive pressure.
• Place products on stable and suitable surfaces.
• Clean surfaces gently with a soft cloth when needed.
• Avoid abrasive cleaning materials that may affect the surface finish.
• Avoid harsh chemicals or unsuitable cleaning products.
• Keep ceramic products away from conditions that may cause damage.

Ceramic products may contain unique textures, finishes, shapes, and surface characteristics created during the production process.

Minor variations in colour, glaze, texture, or surface appearance may occur and are considered part of the natural characteristics of ceramic craftsmanship.

Decorative Usage and Accessories

Where NOVALORAR products are used with flowers, branches, decorative arrangements, or other accessories:

• Ensure that additional items are suitable for the vase size and structure.
• Avoid placing excessive weight inside the product.
• Use appropriate water levels when displaying fresh flowers.
• Clean and dry the product properly after use.
• Handle decorative arrangements carefully to avoid unnecessary pressure.

Product-specific recommendations provided on the product page take priority where applicable.

Indoor and Outdoor Use

Unless a product page expressly states otherwise, NOVALORAR ceramic products are primarily designed for indoor decorative use.

Products should be protected from unnecessary exposure to:

• Extreme temperatures
• Freezing conditions
• Heavy moisture
• Prolonged direct sunlight
• Harsh chemicals
• Unstable outdoor environments

Any outdoor suitability, weather resistance, or similar product claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on novalorar.com are provided as a useful product reference.

Minor variations may occur as a result of:

• Manufacturing methods
• Measurement methods
• Ceramic production processes
• Material characteristics
• Product batch variations

Ceramic products featuring handcrafted details, textured surfaces, glazed finishes, sculptural forms, or decorative elements may not be completely identical from piece to piece.

These natural variations contribute to the individual character of each ceramic design.

Product Warranty

Certain NOVALORAR products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.

Personal Use

Products offered through novalorar.com are intended primarily for lawful personal, decorative, household, or gift use unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use novalorar.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity

We may take reasonable steps to protect our customers, website, business, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• NOVALORAR branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layouts
• Design elements
• Original written content

is owned by, licensed to, or otherwise used with authorization by NOVALORAR, Shenzhen Bennei Technology Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

NOVALORAR may rely on third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Website security
• Other technology services

Third-party services may be governed by their own terms, privacy policies, and service conditions.

NOVALORAR is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our privacy preference tools.

Disclaimer

To the fullest extent permitted by applicable law, novalorar.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product photographs and displays are intended to represent NOVALORAR products as accurately as reasonably possible, but minor variations may occur as described above.

Product-specific warranties, where applicable, are governed by the applicable warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, NOVALORAR and Shenzhen Bennei Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, transaction, product, or use of the store where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot lawfully be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements

The updated version will be posted on this page.

The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a NOVALORAR product, or our store policies, please contact us:

Brand:
NOVALORAR

Website:
novalorar.com

Legal Entity:
Shenzhen Bennei Technology Co., Ltd.

Registered Address: Room 9B-S23, Qiaofu Building, No. 57 Xinwen Road, Meiling Community, Lianhua Subdistrict, Futian District, Shenzhen City, Guangdong Province, China

Unified Social Credit Code:91440300MAEEL7NF8Y

Registered Address:
Shenzhen, Guangdong Province, China

Business Scope:
Ceramic home decor products, decorative vase collections, ceramic bulbous vases, ceramic cube vases, ceramic slim neck vases, household accessories, and related e-commerce services.

Customer Support Email:
service@novalorar.com

Customer Support Phone:
+86 18037715583

Company Information:

novalorar.com is owned and operated by Shenzhen Bennei Technology Co., Ltd.. The company is responsible for the operation of the online store, customer service, product coordination, order management, and related e-commerce activities.

Through international commerce and cross-border logistics networks, NOVALORAR provides carefully designed ceramic decorative products to customers across different markets while continuously improving product quality, service standards, and customer experience.

We believe trust is built through thoughtful products, transparent communication, reliable service, and responsible customer support.