Payment & Security

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device, order value, and the payment services available at the time of purchase.

Only payment methods shown as available during checkout can be used to complete your order.

Payment Authorization

All orders placed through novalorar.com are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may:

  • Approve or decline a transaction
  • Request additional verification
  • Place a temporary authorization hold
  • Apply transaction limits
  • Require additional security checks

NOVALORAR does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.

Checkout Security

NOVALORAR uses Shopify as its ecommerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.

We take reasonable measures to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend:

  • Using trusted devices and secure networks when making purchases
  • Keeping your account credentials confidential
  • Confirming that you are visiting novalorar.com before entering payment information
  • Avoiding sending sensitive payment information through email or customer support messages

NOVALORAR will never ask you to provide your complete credit card number, CVV/security code, online banking password, or other sensitive payment credentials through email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable:

  • Product price
  • Quantity
  • Discounts
  • Shipping charges
  • Applicable taxes
  • Final order total

Please carefully review your order details before submitting payment.

The amount displayed during checkout before completing your purchase will generally be the amount authorized for the transaction, subject to any additional charges imposed by your bank, card issuer, or payment provider.

Currency and Foreign Exchange

Prices on novalorar.com are displayed and processed in U.S. dollars (USD).

If your payment method uses a currency other than U.S. dollars (USD), your bank, card issuer, or payment provider may apply:

  • Currency conversion rates
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other financial institution charges

These rates and charges are determined independently by your financial institution and are not controlled by NOVALORAR.

Temporary Authorization Holds

In certain situations, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final payment charge has been completed.

If a payment attempt fails or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

NOVALORAR does not control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined due to factors including:

  • Incorrect payment information
  • Insufficient funds
  • Bank or card restrictions
  • Billing information mismatch
  • Security verification requirements
  • Fraud-prevention screening
  • Payment provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

Please contact your bank or payment provider if you require additional information regarding a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact us:

Email:
service@novalorar.com

Please provide:

  • Your order number
  • Email address used during checkout
  • Transaction date
  • Amount charged

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial information by email.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed.

Promotional codes and special offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limits
  • Other promotion-specific conditions

Unless expressly stated otherwise, discount codes:

  • May not be combined with other offers
  • Cannot be exchanged for cash
  • Cannot be applied retroactively to completed orders
  • May be limited to one use per customer or order

The terms displayed with each promotion will govern that specific offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination.

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by NOVALORAR, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.

These processing times are determined by the relevant financial institution and are outside NOVALORAR's control.

For information about refund eligibility, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and maintain a secure shopping environment, certain transactions may require additional review.

We may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

  • Suspected fraud
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to applicable policies and payment-provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • NOVALORAR
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud-prevention providers
  • Shipping or fulfillment providers where necessary
  • Other service providers involved in completing transactions

For information about how NOVALORAR handles personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or any transaction associated with your order, please contact us:

Brand:
NOVALORAR

Website:
novalorar.com

Legal Entity:
Shenzhen Bennei Technology Co., Ltd.

Registered Address: Room 9B-S23, Qiaofu Building, No. 57 Xinwen Road, Meiling Community, Lianhua Subdistrict, Futian District, Shenzhen City, Guangdong Province, China
Unified Social Credit Code:91440300MAEEL7NF8Y

Business Scope:
Ceramic home decor products, artistic vase collections, ceramic bulbous vases, ceramic cube vases, ceramic slim neck vases, decorative household products, and related e-commerce services.

Customer Support Email:
service@novalorar.com

Customer Support Phone:
+86 18037715583

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

novalorar.com is operated by Shenzhen Bennei Technology Co., Ltd.